In recent years, only eCommerce and IT businesses were offering support services to their customers. But, now, every organization needs it, especially real estate industry, due to their exclusively large customer and stakeholder base.
Real estate call center services are now a basic necessity, that every business requires to remain and grow in the market. Such services help you take a step ahead, reach out to more customers, sell more properties and increase your financial gain. Although, still companies in real estate realm are not aware about these services.
That’s why, here we have provided a complete brief to What and Why of call center services in real estate industry.
What are Real Estate Call Center Services?
When it comes to maintaining the relationship with stakeholders, resolving their queries and improve profits through chat, call, mail and social media, real estate call center services come into effect. Numerous professional support agents work in these centers, who facilitate sellers, buyers, landlords, and tenants.
In addition, whenever a company needs to establish a call center for themselves, they outsource real estate BPO services. Further, their partnered service provider handle the support operations on the organization’s behalf, as it helps to save money, time and effort.
Moreover, with the help of an outsourced call center, you can effectively cater to all your stakeholders for the following purposes:
- Scheduling property visits.
- Providing update about the document generation.
- Verifying the identity of the buyer, seller, tenant and landlord.
- Creating more leads to list new properties and finding new buyers.
- Supporting your customers at every property buying and selling process.
In addition, you can also ask the service provider to handle back office operations, if it fits within your business constraints. Nowadays, every prominent real-estate firm has a 24/7 available customer support to maximize lead generation and customer retention. And it’s the right time that you should also understand why you need them too.
Why You Need To Outsource Real Estate BPO Services?
The real reasons why firms outsource real estate BPO services are listed below. Undergoing all the aspects will help you understand, why real estate call center services are necessary for your business.
#1: Better Customer Query Resolution
Nowadays, your business can only run smoothly and profitably, if your customers feel as an important entity. And this happens, when you address them with utmost respect and on priority. In real estate, call centers help you achieve such objectives, as agents sitting there are trained to increase customer base and ensure their retention.
Whether your business is getting approached by a property seller, buyer, tenant or a landlord, the call center agents can handle all of them. They understand your business operations and provide on-the spot resolutions through call, email, and chat.
#2: Enhanced Lead Generation
You can utilize the call center workforce to create more leads for you by cold calling the targeted audience. They can help you collect data, about areas in which most people are looking for properties, average budget of a person to rent a place and what kind of properties are in demand.
Further, you can utilize all such details and provide it to your real estate agents. They can reach out to the people and provide them with insights about appropriate properties available with your firm. Similarly, you can also ask the call center executives to ask people to list their properties on your site and even help them to onboard.
#3: 24/7 Business Availability
You are in an intense competition to make and maintain position in the market. And for this, you need to be available 24/7. If you hire an in-house team, it can be daunting to handle around-the-clock operations. But, if you choose offshore firms offering real estate call center services, you avail of 24/7 availability for both internal and external stakeholders.
In addition, it also provides an added advantage. If you expand your business to a different time zone, then you can utilize the same round-the-clock team to handle new customers. That’s how, you will save cost, and time and your business will gain maximum uptime.
#4: Increased Focus on Core Operations
With an outsourced call center team, you get free from additional frets of onboarding the employees, maintaining infrastructure, and supervising the operations. All this provides you more time to focus on core business operations, such as improving your services, performing better market analytics and more.
In addition, you also get the chance to expand your business and avail of more opportunities than ever. Moreover, you don’t fret about handling customers and retaining them, as professionals are continuously working to do so.
#5: Integrated Telemarketing Services
Regardless of your industry, every business requires telemarketing to advertise their services, increase sales and collect valuable information. In real estate, you can leverage telemarketing for reaching out to target audience. The experts can help you sell more properties, enhance the listings, and provide insights to customers.
Furthermore, telemarketers can also help you attract potential buyers and tenants, leading to increase your return on investment. Also, they can support you to connect with more real estate agents to widen the network and improve your market position.
#6: Frequent Follow-Up and Optimized Sales
In a real-estate firm, it’s not possible for your estate agents and brokers to follow-up with every potential client. But, collecting feedback, asking queries and their decision is a high-priority task, which you must complete. For this purpose, real estate call center services helps a lot.
The call center executives collect client details from estate agents to perform the follow-up process. And when they receive the feedback, the information gets transferred to the required agent. Thus, call center makes two-way communication seamless and refresh your business insights with real-time updates.
#7: Prospect of Beneficial Investments
With the help of call center executives, you can cold-call third-party real estate agents and build relationships with them. It’ll help you remain updated with market trends and fluctuating rates of the properties. Also, you will get to know about new opportunities to invest.
For example, if any of the property goes down the listed or market price, you can know about it through the personal network. Further, you can purchase it and then sell at a greater profit. Therefore, with real estate call center services, you will increase both your professional network and surplus.
Read: Overcoming Call Center Challenges: Top 5 Issues and Their Solutions
Wrapping Up
With an outsource real estate BPO service, you establish a well-founded support team to handle all kind of stakeholders. They help you make new connection, market your services, gain insights about market, and onboard new customers. Further, the support agents also maintains communication between estate agents and potential buyers and tenants. And all this contributes to the growth of your firm in the dynamic real estate landscape.
